Terms and Conditions

Welcome to Ligthting Magic.
Customer satisfaction is a key component of our commitment, and this is reflected in our policies.
By using the website, you are agreeing to all of the terms and conditions, terms of delivery&payment, privacy policy, as may be updated by us from time to time.
The present purchase and sale apply to orders made at the lightingmagic.au between the person who placed the order and Lighting Magic.
The terms are based on fair trading principles, respect the rights and obligations of the buyer and are valid from January 1, 2022.

1. Rights and obligations of the buyer.
1.1. You are eligible to purchase any product or service in the online store following these agreement terms.
1.2. When ordering goods, you undertake to indicate the address of delivery and other necessary information.
1.3. If the information specified during registration changes, you must update the account independently.
1.4. Please note that products may differ from those pictured on the website due to natural variations in colour, finish and scale of the image.
1.5. You assume an obligation to ensure the security of login and order data and not to disclose them to third parties.
1.6. You assume an obligation for the actions of third parties if they were committed using the login data of your account.
1.7. You are not eligible to use our website for any activities that breach any laws, regulations, standards, codes, or any third party’s rights.

2. Rights and obligations of the seller.
2.1. All orders are subject to acceptance by our consultants.
2.2. We assume an obligation to deliver the ordered and paid goods to the specified address.
2.3. If we are unable to deliver the goods ordered by the buyer due to circumstances, an offer of an equivalent product must take place.
2.4. We assume an obligation to return the money to the buyer within 5 (five) business days If you do not accept the proposed equivalent product.
2.5. We are not responsible for expenses incurred due to the delayed delivery of goods.
2.6. We make every effort to ensure that product descriptions and photos on our website are accurate. However, some inaccuracies, typographical errors, or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
2.7. We reserve the right to change prices displayed for products on our website at any time and prices, promotions, versions, and availability advertised are subject to change without prior notice.
2.8. We reserve the right to cancel your order without notification, if the invoice has not paid within 4 (four) business days.

3. Terms of warranty.
3.1. Lighting Magic is not the manufacturer or importer of the products it represents. We act as a responsible retailer whose primary objective is to safeguard the rights and interests of our customers to the fullest extent.
3.2. We adhere to the warranty and liability policies of our suppliers and manufacturers. Each supplier or manufacturer may have specific requirements and conditions related to warranty claims or product quality, as governed by Australian consumer law.
3.3. However, we are not in a position to alter or influence the warranty terms or the responsibilities of the supplier. That said, we are committed to doing everything within our ability to achieve the best possible outcome for our customers.
3.4. It is the customer’s responsibility to familiarise themselves with the warranty terms and conditions of the specific product or brand being purchased.
3.5. All products requiring installation by a licensed electrician is covered by a minimum of 12 months warranty.
3.6. If you notice the manufacturer’s failure, please immediately transfer the goods back to customer service along with the documents confirming the warranty and purchase.
3.7. You may file a complaint about the quality of goods in electronic form to the email address service@lightingmagic.au
3.8. Lighting Magic and licensed electrician invoices and electrical certificate will be required.
3.9. Provide clear images or documentation where possible.
3.10. The complaint will be reviewed within 1-5 business days, and the response will be sent to the specified contact address.
3.11. You are eligible for a replacement.
3.12. All additional obligations and warranties, expressed or implied, are excluded to the fullest extent permitted by law unless otherwise specified by the Australian Consumer Law.
3.13. All electrical work must be carried out by a qualified licensed electrician unless the product is marked DIY (Do It Yourself).
3.14. The customer is responsible for inspecting the goods for any visible defects upon receipt.
3.14. If parcel or product damaged in transit please report within 24 hours with photos for an expedited, free replacement.
3.15. The customer is responsible for ensuring that all products are free from visible defects and requesting the necessary tests from an electrician prior to installation.
3.16. Lighting equipment must be tested and photographed switched on before installation for warranty validation.
3.17. Lighting Magic is not liable for any claim, loss or expense incurred by any person resulting from or in connection with the delivery, failure to deliver, installation, use, warranty claim, or return of any products.
3.18. In order to get back to you as soon as possible, we are making every effort. While we process your warranty, please be patient and kind to our team.

4. Returns & Refunds Policy
4.1. At Lighting Magic, we want our customers to be confident in your purchase. If our customer simply change your mind, you may request a return within 14 days from the date on your invoice, provided all conditions below are met:
4.1.1. The customer must provide the original proof of purchase (invoice or receipt).
4.1.2. The item must be unused, uninstalled, unaltered, and in “as-new” condition.
4.1.3. Products must be returned in their original, undamaged packaging, including all accessories and manuals.
4.1.4. The customer is responsible for any return shipping costs, and products must be returned to the original place of purchase unless otherwise directed.
4.1.5. The refund amount will be deducted by the shipping costs we originally incurred to dispatch the order, irrespective of any flat rate or free shipping offered.
4.1.6. All return requests must be approved before sending back the item.
4.1.7. Once approved, returned goods must be received by us within 10 business days. If received after this period, returns may not be accepted without further written authorisation.

5. Refund or Credit Options
When your return is approved, you may choose one of the following:
5.1.1. Store Credit
- You will receive credit for the purchase value of the returned item (exclude any service fees provided).
- Credits are valid for twelve (12) months from the date of issue.
5.1.2. Refund
- A restocking fee of 25% applies.
- Refunds will be processed to your original method of payment.
- Refunds are generally processed within 3 to 5 business days.

6. How to Arrange a Return
6.1. In-Store Purchases: Visit the store where you bought the item and speak with our team to obtain return authorisation.
6.2. Online Purchases: Contact our online support team before returning any item service@lightingmagic.au.
6.3. Unauthorised returns will not be accepted.

7. Items That Cannot Be Returned
7.1. The following products are not eligible for returns:
7.1.1. Special-order, exclusive collection or custom-made (bespoke) items.
7.1.2. Ex-display, clearance, discontinued, or sale items with more than 35% discount.
7.1.3. Complimentary products or gift vouchers.
7.1.4. Standard light globe (incandescent, LED, or halogen).
7.1.5. Goods and orders left in company or showroom storage for more than 14 days after order confirmation and payment receipt.
7.1.6. Select premium brands, or special purpose products as listed on our site (these may vary from time to time): NordLux, Ideal Lux, Buster+Punch, Zambelis, SLAMP, Ole by FM, Eyzee, TecLed, Fiorentino, Cafe Lighting, She Lights, Lexi Lighting.

8. Quality Check Before Installation
8.1. Please inspect all products carefully upon receipt and before installation. Any visual defects must be reported within the 14-day period. Installed products cannot be returned for visual issues once they have been fitted.
8.2. Please request licensed electrician to conduct the necessary tests before installation.
8.3. Lighting equipment must be tested and photographed switched on before installation for warranty validation.

9. Other circumstances.
9.1. Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Under the ACL, consumers may be entitled to remedies if a product fails to meet consumer guarantees—even if that failure occurs outside the stated return period.
9.2. In case any item out of the above conditions expires, it will not affect the other conditions.
9.3. All information published on the online store is the seller's intellectual property and is protected by copyright law.
9.4. Any copying of materials, photographs and texts from the online store without the seller's permission is prohibited.
9.5. Any discrepancies arising from the fulfilment of these conditions must be resolved by negotiation.
9.6. If there is an opportunity to reach an agreement, disputes should be resolved in accordance with the procedures specified in the legal acts of Queensland.
9.7. At Lighting Magic, we are committed to maintaining a respectful, professional, and safe environment for both our customers and our team.
9.8. Our employees have the right to work in a workplace free from intimidation, harassment, abusive language, threats, or aggressive behaviour. We kindly ask all customers to communicate with our staff in a respectful and courteous manner.
9.9. Where behaviour is considered abusive, threatening, or inappropriate, we reserve the right to take reasonable steps to protect the wellbeing of our employees and other customers, including limiting or declining service where necessary.

10. Lighting Magic — Gift Cards and Vouchers
10.1. Gift Cards can be used to purchase products from Lighting Magic.
10.2. Gift Cards can be used both in our showroom and online, if stated on the Gift Card.
10.3. Gift Cards are valid for [12 months] from the date of purchase.
10.4. Gift Cards are non-refundable and cannot be exchanged for cash.
10.5. Gift Cards cannot be used to purchase another Gift Card.
10.6. If the purchase amount is higher than the Gift Card value, the remaining balance must be paid by the customer.
10.7. If the purchase amount is lower than the Gift Card value, the remaining balance will remain available for future purchases during the validity period.
10.8. Gift Cards cannot be replaced if lost, stolen or damaged unless proof of purchase is provided.
10.9. Gift Cards cannot be combined with another Gift Card unless approved by Lighting Magic.
10.10. Promotional vouchers are valid only during the promotional period stated on the voucher.
10.11. Each voucher can be used once per customer/order, unless otherwise stated.
10.12. Promotional vouchers cannot be exchanged for cash or refunded.
10.13. Promotional vouchers cannot be used to purchase Gift Cards.
10.14. Promotional vouchers cannot be combined with other promotional codes, discounts or special offers unless specifically stated.
10.15. Some products, brands, clearance items or already discounted products may be excluded from voucher promotions.
10.16. Promotional vouchers must be presented or entered at the time of purchase. They cannot be applied retrospectively to completed orders.

11. Discount Codes & Promotions
11.1. Discount codes are valid only for the products and dates specified in the relevant promotion.
11.2. Unless otherwise stated, discounts cannot be combined with other offers or promotional codes.
11.3. Discounts do not apply retrospectively to previous purchases.
11.4. Lighting Magic reserves the right to exclude selected products, collections, brands, clearance items or display items from promotions.
11.5. Promotions cannot be exchanged for cash or another form of compensation.
11.6. If a minimum purchase value applies, the discount will only be available once the minimum spend has been reached.
11.7. Unless specifically stated, Gift Cards cannot be used together with promotional discounts or discount codes.
11.8. Where a promotion allows the use of a Gift Card together with a discount, the discount will be calculated according to the specific promotion’s terms.
11.9. Gift Cards are treated as a payment method, not as a discount.
11.10. All returns are subject to Lighting Magic’s standard Returns & Refunds Policy.
11.11. If a purchase made using a Gift Card is returned, any eligible refund will normally be issued back to the original Gift Card or as store credit, rather than cash.
11.12. Promotional discounts and voucher values are not refundable or redeemable for cash.
11.13. If a purchase was made using both a Gift Card and another payment method, the refund method may depend on the original payment method and the applicable return conditions.
11.14. Lighting Magic reserves the right to cancel, modify or withdraw a promotion where reasonably necessary.
11.15. Lighting Magic may refuse a voucher or discount if there is reasonable evidence of misuse, duplication, fraud or unauthorised use.
11.16. These terms may be updated from time to time. The terms applicable to a purchase are those in effect at the time of purchase.

12. Contact information and Company details:

Lighting Magic
ACN 656 915 481
ABN 87 656 915 481 

7a/111 N Lakes Dr,
North Lakes QLD 4509 

+61 45 172 88 42
info@lightingmagic.au