Terms and conditions

Welcome to Ligthting Magic.
Customer satisfaction is a key component of our commitment, and this is reflected in our policies.
By using the website, you are agreeing to all of the terms and conditions, terms of delivery&payment, privacy policy, as may be updated by us from time to time.
The present purchase and sale apply to orders made at the lightingmagic.au between the person who placed the order and Lighting Magic.
The terms are based on fair trading principles, respect the rights and obligations of the buyer and are valid from January 1, 2022.

1. Rights and obligations of the buyer.
1.1. You are eligible to purchase any product or service in the online store following these agreement terms.
1.2. When ordering goods, you undertake to indicate the address of delivery and other necessary information.
1.3. If the information specified during registration changes, you must update the account independently.
1.4. Please note that products may differ from those pictured on the website due to natural variations in colour, finish and scale of the image.
1.5. You assume an obligation to ensure the security of login and order data and not to disclose them to third parties.
1.6. You assume an obligation for the actions of third parties if they were committed using the login data of your account.
1.7. You are not eligible to use our website for any activities that breach any laws, regulations, standards, codes, or any third party’s rights.

2. Rights and obligations of the seller.
2.1. All orders are subject to acceptance by our consultants.
2.2. We assume an obligation to deliver the ordered and paid goods to the specified address.
2.3. If we are unable to deliver the goods ordered by the buyer due to circumstances, an offer of an equivalent product must take place.
2.4. We assume an obligation to return the money to the buyer within 5 (five) business days If you do not accept the proposed equivalent product.
2.5. We are not responsible for expenses incurred due to the delayed delivery of goods.
2.6. We make every effort to ensure that product descriptions and photos on our website are accurate. However, some inaccuracies, typographical errors, or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
2.7. We reserve the right to change prices displayed for products on our website at any time and prices, promotions, versions, and availability advertised are subject to change without prior notice.
2.8. We reserve the right to cancel your order without notification, if the invoice has not paid within 4 (four) business days. 

3. Terms of warranty.
3.1. All products requiring installation by a licensed electrician is covered by a minimum of 12 months warranty.
3.2. If you notice the manufacturer’s failure, please immediately transfer the goods back to customer service along with the documents confirming the warranty and purchase.
3.3. You may file a complaint about the quality of goods in electronic form to the email address service@lightingmagic.au or in writing to 7a/111 N Lakes Dr,
North Lakes QLD 4509.
3.4. Lighting Magic and licensed electrician invoices will be required.
3.5. The complaint will be reviewed within 1-5 business days, and the response will be sent to the specified contact address.
3.6. You are eligible for a replacement or refund for a major failure.
3.7. All additional obligations and warranties, expressed or implied, are excluded to the fullest extent permitted by law unless otherwise specified by the Australian Consumer Law.
3.8. All electrical work must be carried out by a qualified licensed electrician unless the product is marked DIY (Do It Yourself).
3.9. In order to get back to you as soon as possible, we are making every effort. While we process your warranty, please be patient and kind to our team. 

4. Refund policy
4.1. We offer the right to exchange or return the product within 14 days if it has not been damaged, its appearance has stayed the same, it has not been installed or used, and its original packaging has not been spoilt.
4.2. If your goods are faulty or damaged upon receipt, we’ll offer a full refund or exchange in accordance with our obligations under the Competition and Consumer Act 2010 (Cth) (“Act”).
4.3. When returning the goods, it is obligatory to provide a document confirming the purchase, fill in an application and deliver the goods in full package and original packaging.
4.4. Products that have been installed cannot be returned for an exchange or refund.
4.5. If you make use of the right to exchange or return the goods, the seller assumes an obligation to return all payments received. However, transportation costs are to be borne by the buyer.
4.6. We are not liable for any contingent, consequential or punitive damages arising in any way concerning the use of any goods.
4.7. We are not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods. 

5. Other circumstances.
5.1. In case any item out of the above conditions expires, it will not affect the other conditions.
5.2. All information published on the online store is the seller's intellectual property and is protected by copyright law.
5.3. Any copying of materials, photographs and texts from the online store without the seller's permission is prohibited.
5.4. Any discrepancies arising from the fulfilment of these conditions must be resolved by negotiation.
5.5. If there is an opportunity to reach an agreement, disputes should be resolved in accordance with the procedures specified in the legal acts of Queensland. 

6. Contact information and Company details:

Lighting Magic
ACN 656 915 481
ABN 87 656 915 481 

7a/111 N Lakes Dr,
North Lakes QLD 4509 

+61 481 176 993
info@lightingmagic.au

National Australia Bank (NAB)
Account Number: 97-590-4210
BSB: 084-034
SWIFT: NATAAU3303M